Privacy Policy

Last updated: 10 October 2026

1. Who we are

Local Smoke Supply (“we”, “us” or “our”) operates www.localsmokesupply.com (the “Website”). The business responsible for handling your personal information is [LEGAL BUSINESS NAME], trading as Local Smoke Supply.

This Privacy Policy explains how we collect, hold, use and disclose personal information when you browse our Website, create an account, place an order or contact us. We handle personal information in accordance with applicable Australian privacy requirements.

2. Information we collect

Depending on how you use our services, we may collect:

Your name, email address, telephone number, billing address and delivery address.
Account details, order history, purchased items, prices, refunds and customer service records.
Payment confirmations, transaction references and payment receipts you provide.
Delivery instructions, tracking details and delivery status supplied by you or our delivery partners.
Messages, attachments and other information you send by email, contact form or WhatsApp.
Your age confirmation and, where an additional age check is required, the information necessary for that check.
Technical information such as your IP address, browser and device details, pages visited, session information and security logs.

We generally collect information directly from you. Some information is collected automatically when you use the Website, or received from payment, delivery and other service providers involved in your order. Please only provide another person’s details if you have permission to do so.

You can browse the public catalogue without creating an account and make general enquiries anonymously where practicable. We need sufficient contact, payment and delivery information to fulfil an order. If required information is withheld, we may be prevented from processing your order or responding to your request.

3. How we use your information

We use personal information to:

Create and manage accounts, process orders and confirm payments.
Arrange dispatch and delivery, provide tracking information and handle returns or refunds.
Answer enquiries, resolve complaints and send order-related messages.
Carry out age checks where required, detect fraud and protect our Website and customers.
Maintain business and transaction records and meet applicable legal obligations.
Understand Website performance and improve our services, where analytics features are enabled.
Send marketing communications where you have consented or another lawful basis permits them.

We do not sell or rent customer personal information. You can unsubscribe from marketing messages using the provided unsubscribe option or by contacting us. Order, delivery and other necessary service messages may continue after you unsubscribe.

4. Payments

Payments are handled through the payment methods offered at checkout. Payment providers and banks process information under their own privacy policies.

For a bank transfer or PayID payment, we may record the payer’s name, transaction reference, amount, payment date and the receipt you submit to confirm payment. Please redact unrelated account balances and transactions from any receipt. Do not send online banking passwords, one-time security codes or full card details through email or WhatsApp.

5. Cookies and similar technologies

Our Website uses cookies and similar technologies to maintain shopping cart sessions, remember preferences, support account sign-in and protect the Website. Where enabled, analytics or advertising services may also use these technologies to measure visits or campaign performance.

You can manage or delete cookies through your browser settings. Disabling cookies may affect functions such as the cart, account sign-in and checkout. Where applicable law requires consent for optional tracking, we will seek that consent. You may withdraw it through available Website controls or by contacting us.

6. Who we share information with

We share information where necessary for the purposes described in this policy, including with:

Hosting, website maintenance, cloud storage and IT support providers.
Banks and payment service providers involved in your transaction.
Delivery partners, including Australia Post where used, to arrange delivery and provide tracking.
Email and messaging providers used to send service communications or respond to enquiries.
Analytics or marketing providers where those services are enabled and sharing is permitted.
Professional advisers, regulators, law enforcement or other recipients where disclosure is required or permitted by law.

We aim to limit disclosures to information relevant to the service or purpose. If you contact us through WhatsApp or another third-party platform, that platform also processes information under its own privacy policy. This policy does not govern third-party websites or services.

7. Overseas processing

Some of our hosting, email, messaging, payment or other service providers may store or process personal information outside Australia. Overseas recipients may be located in [OVERSEAS PROCESSING COUNTRIES].

Where applicable, we take reasonable steps to ensure that overseas disclosures comply with Australian privacy requirements. You may contact us for information about the overseas recipients relevant to a particular service.

8. Security and retention

We take reasonable steps to protect personal information against misuse, interference, loss and unauthorised access, modification or disclosure. Access is limited to people and providers who need the information for their duties. No online transmission or storage system is completely secure.

We retain personal information for as long as reasonably necessary for orders, customer support, accounting, dispute resolution and applicable legal requirements. When information is no longer needed, we take reasonable steps to securely delete or de-identify it, subject to required record retention and backup processes.

9. Access, correction and deletion requests

You may request access to personal information we hold about you, ask us to correct inaccurate information, or request account closure or deletion of information that is no longer needed.

Contact us using the details below. We may ask for reasonable information to verify your identity before releasing or changing personal information. We aim to respond within 30 days. Some information may need to be retained to meet legal obligations or resolve an ongoing issue. If an exception limits our response, we will explain the reason and available complaint options.

10. Children and age restrictions

Our store is intended for adults aged 18 and over. We do not knowingly collect personal information from children for marketing. If you believe a person under 18 has submitted information or created an account, contact us so we can investigate and take appropriate action.

11. Privacy complaints

If you have a concern about how we handle your personal information, contact our Privacy Contact using the details below and explain the issue. We will review your complaint, seek clarification where needed and aim to provide a written response within 30 days. If more time is needed, we will explain why and give an expected response date.

If the issue remains unresolved, you may contact the Office of the Australian Information Commissioner (OAIC), where the complaint falls within its jurisdiction: www.oaic.gov.au.

12. Changes to this policy

We may update this Privacy Policy to reflect changes to our services, practices or applicable requirements. The current version will be published on this page with its updated date. Where required, we will provide additional notice or seek consent for a material change.

13. Contact us

For privacy enquiries, access or correction requests, or complaints, contact:

Privacy Contact — Local Smoke Supply
Email: [email protected]
WhatsApp: +852 7037 5601
Postal address: [BUSINESS POSTAL ADDRESS]